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A Dissertation Report On " Customer satisfaction regarding

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Navid Ahmadi

In India, many companies entered the field of vehicles and market their services under various schemes. In turn the users of bikes regardless of age, sex, income are always on the increase but in practice the customers using on brand of bike are not permanent and they simply changes the bikes from one to another or from one model to another model according to their convenience and performance of bikes. Hence the present study on Customer Satisfaction Level towards the use of Bajaj Bikes with special reference to Tirunelveli Town, is undertaken.

customer service dissertation pdf

Journal ijmr.net.in(UGC Approved)

Perfor¬mance appraisal is one of the most complex and controversial human resource techniques. In many organiza¬tions performance appraisal systems are used to identify the better performing employees who should get the majority of available merit pay increases, bonuses, and promotions Performance appraisal system is important to any organizational work performance; it determines the organization’s success or failure. Employees are the most valuable and dynamic assets of an organization. For achieving the strategic objective of sustained and speedy growth, managing human resource has been featured as a vital requirement in alln organizations. It is a challenge to monitor the entire cycle of defining the


This study examines the customer satisfaction level towards the use of the Bajaj bikes. It aims to assess the customer satisfaction level. The data collected from 50 respondents covering urban areas in Nagercoil Town. Percentage analysis and likert scale method are used for arriving conclusion. The findings of the study is majority of the respondents are satisfied in the brand popularity. The conclusion of the study is they promote their services so effectively in the days to come. INDRODUCTION The customer satisfaction is the relationship between the customer expectations and the products perceived performance. If the product matches the expectations the customer is satisfied. If exceeds the customer is highly satisfied. A customer if satisfied is more likely to purchase product

Dr.Arvind Mallik(Hon)

ARTICLE INFO ABSTRACT Hyundai Motor India Limited (HMIL) is a wholly owned subsidiary of Hyundai Motor Company (HMC). HMIL is the largest passenger car exporter and the second largest car manufacturer in India. Even though it is considered as one of the largest car manufacturers in India it is very much essential for the company to know about what customer think about Hyundai cars in India to be successful in market. In traditional days there was trend where the companies used produce the goods and the products will be sold from the manufacturer's point of view. Traditionally the companies had a perception that whatever we produce the customer will buy it. But now the scenario has been completely changed we need to bend our way of producing and selling of products to the customer. It should be customer oriented. As we all know automotive industry in India is one of the larger markets in the world and there are several manufacturers of automobile products in India. To sustain in this competitive environment, we need to differentiate our products from the competitors for doing that we have to understand the customer very well. This project is based on the survey, which will be done in the Shimoga city. We will take almost all aspects & suggestions from customers, which are related to branding and brand positioning. The market survey report will help the entire organization by making them to realize the importance and impact of brand positioning. The data will be collected by the help of questionnaire. This gives us an opportunity to apply our classroom learning to apply for real life situation.

Alex Asmare

Clinical Therapeutics

Background: Modified-release (MR) products are complex dosage forms designed to release drug in a controlled manner to achieve the desired efficacy and safety profiles. Inappropriate control of drug release from such products may result in reduced efficacy or increased toxicity.Objective: This paper is a summary report of the American Association of Pharmaceutical Scientists, International Pharmaceutical Federation, and Product Quality Research Institute workshop titled “Challenges and Opportunities in Establishing Scientific and Regulatory Standards for Assuring Therapeutic Equivalence of Modified Release Products”, held October 1–2, 2009, in Baltimore, Maryland.Methods: The workshop provided an opportunity for pharmaceutical scientists from academia, industry, and regulatory agencies to discuss current regulatory expectations and industry practices for evaluating the pharmaceutical equivalence and bioequivalence of oral MR products.Results: In the case of conventional monophasic MR formulations, the current regulatory approaches and criteria for bioequivalence evaluation were considered adequate for the assessment of therapeutic equivalence and inter-changeability of drug products. Additional measures may occasionally be needed to determine the bioequivalence of multiphasic MR products. The metric of partial AUC proposed by the US Food and Drug Administration received broad support as an additional measure for evaluating bioequivalence of multiphasic MR products designed to have a rapid onset of drug action followed by sustained response. The cutoff for partial AUCs may be based on the pharmacokinetic/pharmacodynamic or pharmacokinetic/ response characteristics of the products under examination. If the new metric is highly variable, the bioequivalence limits may be set based on the known within-subject vari- ability for the reference product.Conclusions: The current regulatory approaches and criteria for bioequivalence evaluation were considered adequate for the assessment of therapeutic equivalence and interchangeability of conventional monophasic MR products. Additional measures may occasionally be needed to establish the bioequivalence of multiphasic MR products, and development of such measures is an important objective. The metric of partial AUC was proposed for products designed to have a rapid drug action followed by sustained response.

Mccurtis A Akpojaro

Customer satisfaction is one of the most important strategic mechanisms of best practice hotel organizations. Daily, managers and employees are continuously faced with the challenges of establishing and maintaining customer satisfaction. The purpose of this study is to seek and identify measures that can be used in the hospitality industry for purposes of assessing and evaluating customer satisfaction and customer service effectiveness. The results from the research will enable hotel owners, managers and decision makers to identify the best practices in customer service design, culminating in customer value. The primary objective of this study is to understand and identify the relationship between customer service quality and customer satisfaction in hotels in Nigeria using a case study of Amena Resorts and Hotels Limited, Oghara. The study identified the factor’s influencing customer’s satisfaction at Amena Resorts and Hotels Limited, assessed customer expectations and perceptions of service quality at Amena Resorts and Hotels Limited and identified customer satisfaction to meeting and exceeding hotel service quality and examined hotel employees on concepts to enable the hotel meet and exceed customer’s satisfaction in order to improve on the hotel customers service quality. These identified challenges will be used as learning opportunities for improvement in aspects of quality and to establish a usable model for the organization (hotels) from which strategies can be developed for the effective management of customer relations, and to ensure that customer expectations of service quality are met. The study made use of questionnaire as a key method to gather relevant data for the study. A total of 85 questionnaires were administered to the employees and guests of the hotel. 15 questionnaires were administered to the hotels employees and 65 questionnaires was administered to every guest that visited the hotel for a period of two weeks. data collected were analyzed using frequency counts and percentage. Findings revealed that the hotel offers a variety of customer’s centric services which some were satisfactory to their customers and areas of improvements were noted through the data collected. The study concludes that, the two variables (customers service quality and customer’s satisfaction) examined are significantly related and could predict the growth improve the quality of services offered, increase the patronage and consequently revenue generated at Amena Resorts and Hotels Limited.

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